training-service

TRAINING SERVICES

Our training courses provide an excellent overview of GSM roaming, for both newcomers and seasoned professionals.

In today’s increasingly demanding roaming environment, numerous issues compete for the attention of staff and managers alike. New technologies and standards, new fraud challenges, and tariff updates are just some of the subjects which require roaming professionals to make decisions quickly. Making wise decisions requires a strong foundation of knowledge.

Through partnerships with specialists in roaming training, EDCH offers the following courses:

Upcoming Training – 2018

6th – 9th August Advanced Roaming Training Program – Dubai, UAE

Dates: 23rd – 26th July 2018
Location: Dubai, UAE

The training is ideal for those who want to get up to speed and become experts in maximizing both inbound and outbound roaming revenues.

The course offers an optimal combination of theory and practice. You are provided with extensive knowledge on the techniques and related checkpoints for a healthy roaming network brought to life using real life traffic scenarios and relevant business cases.

The training material covers both Introduction and advanced International Roaming principles and can also be used to dive deeper into specific areas of interest useful for those who are already familiar with some of the areas of International roaming.

Our Consultants have worked at various roaming departments including start-ups and mature operators and are fully aware of the common roaming challenges to be reckoned with in order to maximize both inbound and outbound roaming revenues.

They have more than 15 years roaming experiences in Africa, Middle East, Asia and Europe and they are the most sought after global conference speakers worldwide.

In addition to the course agenda, the issues below will also be covered:

  • How to maximize inbound roaming from travelling customers
  • How to do a quick International roaming network health check
  • How to increase traffic steering to your network
  • How to increase local market share and enhance outbound revenues
  • Negotiation tips for hard to get partners including IOT
  • Factors to look for when choosing voice , MMS and SMS hubs
  • Best ways to market international roaming products
  • What to say or not to say during negotiations

Training is open for:  Roaming Managers, Roaming Assistants, Product Marketing Managers, Roaming Coordinators, Customer Service for Roaming Complaints, as well as Network Operation Teams

 

11th – 12th October Commercial Roaming Training Program – Rovinj, Croatia

Dates: 11th – 12th October 2018
Location: Rovinj, Croatia

The training is ideal for those who want to get up to speed and become experts in maximizing both inbound and outbound roaming revenues.

The course offers an optimal combination of theory and practice. You are provided with extensive knowledge on the techniques and related checkpoints for a healthy roaming network brought to life using real life traffic scenarios and relevant business cases.

Our Consultants have worked at various roaming departments including start-ups and mature operators and are fully aware of the common roaming challenges to be reckoned with in order to maximize both inbound and outbound roaming revenues.

They have more than 15 years roaming experiences in Africa, Middle East, Asia and Europe and they are the most sought after global conference speakers worldwide.

 

Day 1    Marketing Roaming Products

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  • How to maximize inbound roaming from travelling customers
  • How to do a quick International roaming network health check
  • How to increase traffic steering to your network
  • How to increase local market share and enhance outbound revenues
  • Negotiation tips for hard to get partners including IOT
  • Best ways to market international roaming products
  • What to say or not to say during negotiations

 

Day 2    10 different kinds of commercial roaming negotiation models

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  • Balanced and Unbalanced traffic
  • Revenue commitment
  • Hybrid
  • Intergroup operator
  • Slab based
  • And more….

Training is open for: Roaming Managers, Roaming Assistants, Product Marketing Managers, Roaming Coordinators, Customer Service for Roaming Complaints, as well as Network Operation Teams

12th – 14th November Advanced Roaming Training Program – Cape Town, South Africa

Dates: 12th- 14th November 2018
Location: Cape Town, South Africa

The training is ideal for those who want to get up to speed and become experts in maximizing both inbound and outbound roaming revenues.

The course offers an optimal combination of theory and practice. You are provided with extensive knowledge on the techniques and related checkpoints for a healthy roaming network brought to life using real life traffic scenarios and relevant business cases.

The training material covers both Introduction and advanced International Roaming principles and can also be used to dive deeper into specific areas of interest useful for those who are already familiar with some of the areas of International roaming.

Our Consultants have worked at various roaming departments including start-ups and mature operators and are fully aware of the common roaming challenges to be reckoned with in order to maximize both inbound and outbound roaming revenues.

They have more than 15 years roaming experiences in Africa, Middle East, Asia and Europe and they are the most sought after global conference speakers worldwide.

In addition to the course agenda, the issues below will also be covered:

  • How to maximize inbound roaming from travelling customers
  • How to do a quick International roaming network health check
  • How to increase traffic steering to your network
  • How to increase local market share and enhance outbound revenues
  • Negotiation tips for hard to get partners including IOT
  • Factors to look for when choosing voice , MMS and SMS hubs
  • Best ways to market international roaming products
  • What to say or not to say during negotiations

Training is open for:  Roaming Managers, Roaming Assistants, Product Marketing Managers, Roaming Coordinators, Customer Service for Roaming Complaints, as well as Network Operation Teams

For enrollment and training prices, contact EDCH now!
marketing@edch.com