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Training  
 

At EDCH we encourage our clients to maximize the efficiency of their roaming operations by investing in their most precious asset: their staff.

EDCH provides training on all aspects of roaming. We encourage participants to be proactive by asking questions and sharing their experience with us, giving our courses a ‘workshop’ atmosphere.

We offer the following courses:
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EDCH is able to provide training that is specifically tailored for a client’s requirements. Courses may be conducted either in-house or at the client site.

Furthermore, in collaboration with the Etisalat Academy, over 170 courses in both technical and non-technical subjects are available through its state of the art development centre. Courses are run throughout the year and repeated periodically to suit every schedule.

  
 
For more information or to register for a course please contact marketing
  Basic Course
    This two day course details:
  GSM roaming: introduction and the phases of launching an agreement.
  Roaming functions within an operator.
  Roaming fraud.
  TAP and RAP: procedures for processing roaming call records.
     
  Advanced Course
    This three day course supplements the basic course and covers:
  GSM roaming: introduction and the phases of launching an agreement.
  Roaming functions within an operator.
  Roaming fraud and NRTRDE.
  TAP and RAP: procedures for processing roaming call records.
  Roaming technologies: CAMEL, GPRS/GRX, SMS/MMS Interworking.
  Accessing reports via EDCH Online and OLAP data warehousing.
  EDCH financial clearing
  + RAEX
     
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