Identifying Pain Points of Customers while using International Money Transfer

P R O B L E M

  • Customer experience varies by location

    The quality of customer experience differs greatly across regions, affecting satisfaction.

  • Differences in payment systems

    Inconsistent payment systems across markets complicate integration.

  • High cost of international transfers

    Cross-border transactions incur significant fees, limiting accessibility.

  • Unbanked customer base

    A significant portion of customers lack access to banking services.

  • Security concerns

    Concerns about data breaches and fraud reduce trust in digital platforms.

S O L U T I O N

  • Uniform QR code for money transfers

    A standardized QR code system enables seamless and secure transactions.

  • Transparent, volume-based transaction fees

    Flexible fees aligned with transaction volumes ensure fairness.

  • Accessible channels for unbanked customers

    Innovative solutions ensure financial services are available to everyone.